Well, I woke up this morning to find that Marianne of the Resonance Partnership Blog had posted a review about the services offered by Dot-Chris. Heres a brief response to her post.
OK, first the recommendations. If you need someone to work on your existing Wordpress blog upgrade, re-design, change themes, add plug-ins, enhance SEO, suggest improvements or anything else you can think of that I haven’t mentioned, Chris at Dot-Chris will do a fabulous job for a fair and reasonable fee.
http://www.resonancepartnership.com/2008/02/dot-chris_exceeding_expectations.html
Yep, all of those services are part of Dot-Chris’s Core Services. I will be launching a services page here soon to better explain what is offered by Dot-Chris.
He can also move a blog to Wordpress (he moved my Typepad blog to Wordpress) and he will reluctantly even work on a Typepad blog; he just prefers Wordpress. http://www.resonancepartnership.com/2008/02/dot-chris_exceeding_expectations.html
Dot-Chris is proud to say that we offer the moving of various popular blog systems like Typepad to Wordpress. Dot-Chris can even help you make the transition from Wordpress.com hosted blog to your own hosted blog. We also manage any issues that can arise with doing such a move including,but not limited to, Technorati link transitioning and custom rewrite fixes(htaccess) to ensure your links are still valid all over the web.
One night, Chris was telling me about cleaning up and fixing his grandmother’s computer. I asked if he could do that for mine. He asked me what the issues were. I told him. He suggested a date and a time to do the deed. He explained the remote service. He set my expectations. I knew what he was going to do. I knew how he was going to do it. I knew how long it was going to take and I knew how much it was going to cost.
Secretly, I was kind of skeptical that anything would change the performance of this computer. I had spent hours on the phone with Microsoft thinking that maybe the issues were software related. Microsoft troubleshot all kinds of things and fixed numerous problems. The problem was though, that in the end, the performance by my definition never improved.
The outcome from Chris was nothing short of miraculous. OK, the battery life is still laughable but that would not be Chris’s purview. Everything else is working great; faster, less buggy, and much improved. http://www.resonancepartnership.com/2008/02/dot-chris_exceeding_expectations.html
Thank you for pointing that out. Dot-Chris Remote Services, which was recently released, is Dot-Chris’s attempt to make computer fixes more relaxed as everything is explained upfront and you get to watch the whole process so that you can pick up a few tricks of the trade.
So, back to customer experience. He set my expectations. I understood exactly what I was going to get for my money. I knew how much of my time to allocate (Lack of respect for customer’s time is one of the underreported and unlabeled causes of customer dissatisfaction.another blog post).
He then exceeded my expectations, no extra charge. This has been the case with everything Chris has done for me. Further, he provides service beyond the “sale”. He will answer any question, change something that isn’t meeting your needs and otherwise provide ongoing “promise.”
http://www.resonancepartnership.com/2008/02/dot-chris_exceeding_expectations.html
I am glad that I could meet and exceed your exceptions. I look forward to continue working with you in the future.
